Are there any charges for registration?

No. Registration on omGrocer is absolutely free.

How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Do I have to necessarily register to shop on omGrocer.com?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one omGrocer account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your omGrocer account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one omGrocer account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts is unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

What is My Account?

My Account is the section you reach after you log in at omgrocer.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

What is My Account?

My Account is the section you reach after you log in at omgrocer.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your omGrocer account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What are the modes of payment?

You can pay for your order on omgrocert.com using the following modes of payment: a. Cash on delivery b. Card on Delivery c. Credit and debit cards (VISA / MasterCard)

Are there any other taxes in addition to the price shown?

There are no additional taxes added by omGrocer to your order, it can be add in future if the government implement any VAT or other Taxes

Is it safe to use my credit/ debit card on omGrocer?

Yes it is absolutely safe to use your card on omgrocer.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Wallet account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

How much are the delivery charges?

Delivery fees are different based on delivery location and order amount, it can be from “Free Delivery” to maximum 2 OMR based on your location and invoice amount

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

The minimum order amount is 20 OMR for each order

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

What is Same Day Delivery?

omGrocer has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you.   *Subject to slot availability.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. omGrocer currently offers 4 delivery slots each day

What is a cut-off time and what is the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your omGrocer wallet.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

You can check current status of your order in My Account/orders; you will receive SMS for statues of your order also

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

Our shopper will contact you by phone, SMS or whatsApp in case of unavailability of product

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team

What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at +968 71112233 or via email at customerservice@omgrocer.com

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with omGrocer. Do write to us manager@omgrocer.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Return & Refund

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

Where can I find currently running offers/ promotions?

There is a link called “Deals” on the top right hand side of our website. All products with any discount or promotions are listed under this section.

What do I do if an item is defective (broken, leaking, and expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your Wallet account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@omgrocer.com and we will try our best to make the product available to you.

There is a difference in the amount mentioned in the invoice and the order value shown by omGrocer when placing the order. Why should I pay the extra amount?

omGrocer has a standard policy of weight variance up to 5% on its orders. However, in the case of fresh products, the final weight can only be determined at the time of preparing the order. For example, a fresh chicken may weigh 1.15 KG while the order would have been taken for 1 KG. The Store would not be in a position to provide the exact weight requested for and would only be able to sell the fresh chicken in its entirety. This change in weight is reflected in the bill amount difference. You are requested to pay the amount in the bill provided by delivery staff at the time of delivery along with the applicable delivery charges.